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FTA FORUM INFOFLEX panel to focus on customers

The keynote will explore how leadership, innovation, and organizational agility can help printers and converters turn challenges into opportunities.

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By: Greg Hrinya

Editor, Label & Narrow Web

The FTA’s 2026 FORUM INFOFLEX will open Monday morning, April 27, with a keynote panel focused on customer-centric leadership and adaptability in today’s rapidly evolving flexographic marketplace. 

The session, titled “The Customer-Centric Advantage,” will take place from 8–9 a.m. Michael Apperson, former CEO of Loparex and Resource Label Group, will moderate the panel.

Joining Apperson on the panel are three accomplished flexographic industry leaders: 

  • Mark Glendenning, president and CEO of Inland Packaging 
  • Tara Halpin, CEO and owner of Steinhauser Inc. 
  • Tim McDonough, president of Flexo-Graphics 

Keynote goals

Rapid change has defined today’s marketplace. Therefore, the keynote will explore how leadership, innovation, and organizational agility can help printers and converters turn challenges into opportunities. Meanwhile, they can strengthen customer relationships. 

Panelists will discuss how shifting customer expectations are redefining success for converters and suppliers. They will also focus on strategies for building resilience during periods of disruption. Additional topics will include the role of leadership focus and company culture in driving innovation, balancing flexographic, hybrid, and digital printing solutions, and responding quickly to evolving customer demands. 

The discussion will also examine how companies approach go-to-market strategies and demand predictability and long-term partnerships. This includes perspectives on private equity and the importance of aligning capabilities with customer goals. Panelists will emphasize that customer value is not always defined by technical perfection, but by understanding what the customer is trying to achieve. 

The session will conclude with an audience Q&A, providing attendees the opportunity to engage directly with the panelists. 

The FTA has designed the keynote for converters, suppliers, and industry professionals seeking practical insights into customer-centric decision-making and competitive advantage.

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